The build was the easy part. The harder work was making AI reliable, getting people to use it, and keeping it under control.
Lesson 1 · ConsistencyRules decide. AI explains.
AI gives slightly different answers each time; month-end cannot. Every check that decides something runs as a fixed rule kept in its own place, and the same rule gives the same result every month. AI reads the documents, applies nothing on its own judgement, and explains what the rules flagged.
Lesson 2 · PeopleA tool nobody opens saves nothing.
The roll-forward that AP can actually reconcile, the formatting that matches the rest of the workbook, the app a cardholder can finish on a phone. Adoption came from shaping each tool around the person who uses it, then fixing what they found in the first live month.
Lesson 3 · ControlAI prepares. Rules check. People approve.
Business processes move through fixed states. AI can help at each step, but it never moves money, posts a journal or changes a supplier's bank details. Every number traces back to its source and its approver.
Received→Matched · rule→Approved · person→Paid · person